DaaS is increasingly being seen by businesses as mission critical with factors like logon performance and desktop latency key metrics used to measure user experience and satisfaction. Far too often these metrics are locked away in platform management tools and not surfaced to business customers and IT management. Further they are not tracked for compliance to SLA’s internal or external. This is manifest in the great gains in DaaS reliability not offsetting customer complaints and tickets around poor user experience. All too often these issues are raised in a vacuum of hard metrics or baselines. It is critical that IT shops have these metrics in hand to bring sanity and evidence into these conversations.