• Blogs: Cloud Migration Bliss:    10 steps to assist in migrations.

    Cloud Migration Bliss: 10 steps to assist in migrations. Get immediate and comprehensive visibility into your complex environments (advanced discovery); Understand the relationships (dependencies); Visually map and und...
  • Blogs: Partners Lead the Way!

    Partners are leaders in seeing how technology tools can assist them in providing a better solution for clients. They are always interested in offerings that can assist them in lowering costs to clients, providing more visibility and speed, bein...
  • Blogs: Reward of Cloud Migration....

    The reward of migrating services to the Cloud is in dramatic costs savings, elimination of legacy issues, future scalability and better sustainability. However, with migrations come the probability that there will be critical service interruptions, data loss, financial loss and reputational loss if a project fails or is even partially successful. AWS, Azure and most Cloud providers have done a great job on provisioning…the...
  • Blogs: Cloud Migration Complexities...Simplify your Life.

    Cloud migrations have cratered seemingly well-planned projects. The issue is universal; visibility and understanding of the holistic environment, dependencies and the quantification of risk. Setting expectations for migrating services and applications today, without proper and comprehensive visibility, is a gamble at best. The result is a failed Cloud migration journey that has ramifications past just the time spent and...
  • Blogs: Organizations are embracing Cloud (duh…), however, Risk Adverse Migration remains the Issue:

    A lot of clients, if not most, have started in earnest to move to the Cloud. Most started out moving the easiest apps first, kind of like a ‘test run’. And, some started moving internally to new datacenters instead of cloud to ‘get the hang of it’. What we have found is that the easiest apps and services, i.e. the low-hanging fruit, have been the first-adoption scenarios and basically the test...
  • Blogs: Mitigating the Risk Factors of Migrating to the Cloud…

    Consistently over the past five years, industry analysts rank cloud migrations and datacenter upgrade projects in the top 10 initiatives for the year. Yet, we regularly talk to IT organizations that have only made marginal progress on cloud ini...
  • Blogs: Accelerating ITSM incident response with better data coupled with automation

    Service Management teams receive far too many incidents with inadequate information, delaying effective response. In fact, if we really think about it, IT in general spends more time investigating and running down information than actually resolving issues. As part of our coverage of Cherwell's Global Conference (CGC16) , let's take a moment to explore how this might be ameliorated. Let's think about a typical...
  • Blogs: New enhancements to Cherwell Service Management CMDB integration

    FireScope's integration with Cherwell Service Management CMDB continues to improve, thanks in large part to feedback from customers that rely on the combined solution to bring clarity to service topology. And with Cherwell's Global Conference in full swing, now's a good time to highlight a few of our most recent enhancements. First, we recently rolled out granular attribute mapping based on CI type, enabling...
  • Blogs: Desktop as a Service (DaaS)SLA monitoring with Stratis, why metrics matter!

    (Please visit the site to view this video) DaaS is increasingly being seen by businesses as mission critical with factors like logon performance and desktop latency key metrics used to measure user experience and satisfaction. Far too ofte...
  • Blogs: Discover your discovery options - the difference between Dependency discovery, Infrastructure discovery and Inventory discovery

    For what seems to be forever, discovery was one of those universal concepts that was pretty much standard across vendors. With few exceptions, it was nothing more than a ping sweep across a specified range or subnet to identify running devices (servers, network gear, etc.), followed by some flavor of NMAP to scan ports for running applications as well as host OS detection. For the sake of this discussion, we'll call...
  • Announcements: Latest version of FireFox plugin, now digitally signed by Mozilla

    Since the release of FireFox version 43, all plugins are required to be digitally signed by Mozilla. This may cause some users to suddenly find that the FireScope FireFox plugin is disabled after upgrading FireFox. We have updated the plugin and obtained a signature for the new version. To get this version of the plugin, please use the following link. http://www.firescope.com/resources/firescope_user_experience_recorder...
  • Blogs: Event Suppression Doesn't Work

    If there’s any one gripe most users have with their monitoring toolset, it’s got to be a lack of effective event suppression. Virtually every organization I visit struggles with notification fatigue. The modern datacenter has a lot going ...
  • Announcements: FireScope Stratis v2.1-1-17 Release Notes

    New Feature / Enhancement Information CLD-50360 FireScope events/incident integration with Cherwell http://www.firescope.com/Cherwell/ CLD-4722 Add option to account to allow content in public dashboard to bypass usergroup accessibility checks. Allow public dashboards and contents to be viewable to all within account CSP-5653 CLD-4715 REST API, user role and agent enhancements...
  • Announcements: FireScope Stratis v2.0 Release Notes

    New Capabilities PaaS SDK The PaaS SDK allows third parties to leverage FireScope’s elastic, multi-tenant, Big Data architecture to build entirely new applications rapidly, securely, and without concern for the underlying infrastructure. In most cases, these new applications can be built with clicks instead of code, although the expansive SDK includes multiple REST APIs for advanced use cases. Each application...
  • Blogs: The Great Glitch of July 8th

    This article over on Medium is a definite must read. She makes an excellent case that sucky software is a bigger threat than hackers.
  • Announcements: FireScope Stratis v2.1-1-10 Release Notes

    New Feature / Enhancements Information CLD-4135 Google Map editor and viewer Updated google map editor and viewer enhancements. Editor is now on the same page as the map as well as better point and click editing capabilities. DB enhancements Upgrade to MongoDB version 2.6.10 http://docs.mongodb.org/manual/release-notes/2.6/ Ticket Information CSP...
  • Announcements: FireScope Stratis v2.1 Release Notes

    FireScope has unveiled a new modern look! In the latest release, we are launching a new logo and completely re-designed and modernized look to the Stratis web application. We have redesigned our layouts and font with usability and readability in mind. Original New Design New Feature / Enhancements Information Logical Group Blueprint Linkage...
  • Blogs: Is there a better way to measure availability?

    For the last quarter century, the general way in which we measure the availability of a networked asset has been the ping or connectivity test. If we get a response from a ping test, the asset is Up; no response it’s Down. Simple a...
  • Announcements: FireScope Stratis v2.0-2-10 Release Notes

    New Feature / Enhancements Information CLD-4365 Changed UEC next check frequency to be based on start of the previous test to accommodate longer tests and avoid gaps CLD-4326 Enhanced to show maintenance window in trend graph view in analysis view CLD-4364 Allow attribute performance data gauge and meter to display red-yellow-green zones based on reverse warning/major values CLD-4195 ...
  • Announcements: FireScope Stratis v2.0-1-9 Release Notes

    This release introduces the Service Modeler capability along with updates to shared dashboard views, the service explorer and the network port detail lens.
  • Blogs: Measuring the business impact of outages and events

    Business alignment is perhaps the most overly abused buzzword by marketers in the IT monitoring industry. Virtually every vendor in the space claims that their solution can deliver tighter business alignment, but when you start to ask specific...
  • Blogs: The Agent vs. Agent-less Debate

    APM Digest recently posted an interesting article discussing the differences between agent-less and agent-based monitoring. I personally can’t count the number of times we’ve heard customers tell us that agents were out of the ques...
  • Blogs: 3 Ways to Leverage User Experience Monitoring You May Not be Using Today

    I’m a strong advocate of User Experience monitoring, and spend a lot of time on the subject when talking with FireScope customers. My biggest argument for using it is this; just because you’re monitoring your servers, applications, ...
  • Blogs: 86 Expensive Minutes – Strategies to Leverage Automation to Improve Incident Recovery

    According to a recent survey by the Ponemon Institute , average reported incidents lasted 86 minutes in 2013. While this is an improvement over results from the same study in 2010 (97 minutes), the impact to the business was actually greater ($690,200 versus $505,500 in 2010). This makes it quite a painful hour-and-a-half, and an area that a lot of organizations are going to be struggling to drive down. Unfortunately...
  • Blogs: The Four Dimensions of IT Infrastructure Topology

    Understanding how all of your technical assets are interconnected and related has a multitude of uses beyond troubleshooting issues. However, if you really think about it, there’s more than one dimension to infrastructure topology, which ...