• Blogs: Accelerating ITSM incident response with better data coupled with automation

    Service Management teams receive far too many incidents with inadequate information, delaying effective response. In fact, if we really think about it, IT in general spends more time investigating and running down information than actually resolving issues. As part of our coverage of Cherwell's Global Conference (CGC16) , let's take a moment to explore how this might be ameliorated. Let's think about a typical...
  • Blogs: New enhancements to Cherwell Service Management CMDB integration

    FireScope's integration with Cherwell Service Management CMDB continues to improve, thanks in large part to feedback from customers that rely on the combined solution to bring clarity to service topology. And with Cherwell's Global Conference in full swing, now's a good time to highlight a few of our most recent enhancements. First, we recently rolled out granular attribute mapping based on CI type, enabling...
  • Blogs: Desktop as a Service (DaaS)SLA monitoring with Stratis, why metrics matter!

    (Please visit the site to view this video) DaaS is increasingly being seen by businesses as mission critical with factors like logon performance and desktop latency key metrics used to measure user experience and satisfaction. Far too ofte...
  • Blogs: Discover your discovery options - the difference between Dependency discovery, Infrastructure discovery and Inventory discovery

    For what seems to be forever, discovery was one of those universal concepts that was pretty much standard across vendors. With few exceptions, it was nothing more than a ping sweep across a specified range or subnet to identify running devices (servers, network gear, etc.), followed by some flavor of NMAP to scan ports for running applications as well as host OS detection. For the sake of this discussion, we'll call...
  • Announcements: Latest version of FireFox plugin, now digitally signed by Mozilla

    Since the release of FireFox version 43, all plugins are required to be digitally signed by Mozilla. This may cause some users to suddenly find that the FireScope FireFox plugin is disabled after upgrading FireFox. We have updated the plugin and obtained a signature for the new version. To get this version of the plugin, please use the following link. http://www.firescope.com/resources/firescope_user_experience_recorder...
  • Blogs: Event Suppression Doesn't Work

    If there’s any one gripe most users have with their monitoring toolset, it’s got to be a lack of effective event suppression. Virtually every organization I visit struggles with notification fatigue. The modern datacenter has a lot going ...
  • Announcements: FireScope Stratis v2.1-1-17 Release Notes

    New Feature / Enhancement Information CLD-50360 FireScope events/incident integration with Cherwell http://www.firescope.com/Cherwell/ CLD-4722 Add option to account to allow content in public dashboard to bypass usergroup accessibility checks. Allow public dashboards and contents to be viewable to all within account CSP-5653 CLD-4715 REST API, user role and agent enhancements...
  • Announcements: FireScope Stratis v2.0 Release Notes

    New Capabilities PaaS SDK The PaaS SDK allows third parties to leverage FireScope’s elastic, multi-tenant, Big Data architecture to build entirely new applications rapidly, securely, and without concern for the underlying infrastructure. In most cases, these new applications can be built with clicks instead of code, although the expansive SDK includes multiple REST APIs for advanced use cases. Each application...
  • Blogs: The Great Glitch of July 8th

    This article over on Medium is a definite must read. She makes an excellent case that sucky software is a bigger threat than hackers.
  • Announcements: FireScope Stratis v2.1-1-10 Release Notes

    New Feature / Enhancements Information CLD-4135 Google Map editor and viewer Updated google map editor and viewer enhancements. Editor is now on the same page as the map as well as better point and click editing capabilities. DB enhancements Upgrade to MongoDB version 2.6.10 http://docs.mongodb.org/manual/release-notes/2.6/ Ticket Information CSP...
  • Announcements: FireScope Stratis v2.1 Release Notes

    FireScope has unveiled a new modern look! In the latest release, we are launching a new logo and completely re-designed and modernized look to the Stratis web application. We have redesigned our layouts and font with usability and readability in mind. Original New Design New Feature / Enhancements Information Logical Group Blueprint Linkage...
  • Blogs: Is there a better way to measure availability?

    For the last quarter century, the general way in which we measure the availability of a networked asset has been the ping or connectivity test. If we get a response from a ping test, the asset is Up; no response it’s Down. Simple a...
  • Announcements: FireScope Stratis v2.0-2-10 Release Notes

    New Feature / Enhancements Information CLD-4365 Changed UEC next check frequency to be based on start of the previous test to accommodate longer tests and avoid gaps CLD-4326 Enhanced to show maintenance window in trend graph view in analysis view CLD-4364 Allow attribute performance data gauge and meter to display red-yellow-green zones based on reverse warning/major values CLD-4195 ...
  • Announcements: FireScope Stratis v2.0-1-9 Release Notes

    This release introduces the Service Modeler capability along with updates to shared dashboard views, the service explorer and the network port detail lens.
  • Blogs: Measuring the business impact of outages and events

    Business alignment is perhaps the most overly abused buzzword by marketers in the IT monitoring industry. Virtually every vendor in the space claims that their solution can deliver tighter business alignment, but when you start to ask specific...
  • Blogs: The Agent vs. Agent-less Debate

    APM Digest recently posted an interesting article discussing the differences between agent-less and agent-based monitoring. I personally can’t count the number of times we’ve heard customers tell us that agents were out of the ques...
  • Blogs: 3 Ways to Leverage User Experience Monitoring You May Not be Using Today

    I’m a strong advocate of User Experience monitoring, and spend a lot of time on the subject when talking with FireScope customers. My biggest argument for using it is this; just because you’re monitoring your servers, applications, ...
  • Blogs: 86 Expensive Minutes – Strategies to Leverage Automation to Improve Incident Recovery

    According to a recent survey by the Ponemon Institute , average reported incidents lasted 86 minutes in 2013. While this is an improvement over results from the same study in 2010 (97 minutes), the impact to the business was actually greater ($690,200 versus $505,500 in 2010). This makes it quite a painful hour-and-a-half, and an area that a lot of organizations are going to be struggling to drive down. Unfortunately...
  • Blogs: The Four Dimensions of IT Infrastructure Topology

    Understanding how all of your technical assets are interconnected and related has a multitude of uses beyond troubleshooting issues. However, if you really think about it, there’s more than one dimension to infrastructure topology, which ...
  • Blogs: IT Budgets, Headcount Predicted to be Up in 2014, Turnover Becoming a Problem

    The Society for Information Management (SIM) has released some interesting survey data on what IT leaders and professionals think 2014 holds in store, as reported over on CIO.com . Here’s the quick facts:Looking ahead to 2014, 65% of surve...
  • Blogs: Can Monitoring Everything a Bad Idea?

    The average network switch can expose upwards of 10,000 metrics describing availability, performance and security. I’ve seen filers with over 30,000. So, the question I’m posing is, for effective monitoring should I be collect...
  • Blogs: Study: Data Center Downtime Costs $7,900 Per Minute

    Interesting stats from Emerson Network Power and the Ponemon Institute who surveyed over 450 IT operators, reported by Data Center Knowledge . First, the facts:The average cost of data center downtime across industries was approximately $7,900 p...
  • Blogs: In the Software Defined World, Hardware Still Can’t Be Ignored

    With Cloud, Virtualization and Software Defined Networks getting center stage, it’s easy to forget that hardware failure can still bring it all down. BackBlaze recently did an analysis of the failure rates of 25,000 disk drives and came ...
  • Blogs: What is an IT Service?

    Every time we host training, I pose this question to the class on day one. It seems like such a basic question, one whose answer should be as obvious as ‘what is 2+2?’. Yet, the responses I get lack a consistency that is...
  • Blogs: State of the Union for E-Commerce Web Performance Highlights Need for Continual Improvement

    Radware’s annual 2013 State of the Union: Mobile Ecommerce Performance is out, with a really nice infographic to make the findings easier to digest. This is a follow up to their State of the Union for Ecommerce Page Speed & Web Performance [Summer 2013] which focused on the standard websites for the top 500 internet retailers. First, let’s dive into their most pertinent discoveries: Median load times...