Don't have time to read the entire documentation site? This document is designed to offer a 10,000 ft. view of the major steps involved in implementing FireScope SPM. Each of these steps will be further detailed within the Getting Started section, with step-by-step instruction available in the User Guide section of this site. Also, be aware that this document describes a typical implementation; due to the sheer flexibility of the solution, it may be possible that your implementation may not exactly follow all of the following milestones.
- Download and start an Edge VM. All discovery and data collection are performed by one or more Edge virtual machines, which then pushes this data up to the central cloud for analysis.
- Provide Credentials. If you will be using SNMP or any of the API integrations (e.g. VMware, NetApp, AWS) we will need appropriate credentials to authenticate and receive data from your managed assets.
- Optionally Deploy Agents. While agents aren't required, they do enable a greater range of data collection in terms of application metrics. Additionally, if you will be running discovery, the agents can provide greater details regarding asset configuration.
- Define Service Groups. These are the interaction points between your users and your technology. Discovery can aid in determining discrete services if you do not already have these identified. If you have already defined these in a CMDB, federation can synchronize them with FireScope.
- Populate Configuration Items (CIs). FireScope offers a number of paths to follow here, ranging from bulk import from existing asset management or CMDB solutions, to using the solution's native discovery engines. Multiple methods can also be used to achieve the best results.
- Extend Data Collection for Custom or Customized Applications. One size never fits all. Therefore, FireScope's native Blueprints can be extended in numerous ways to include deep metrics regarding JVM, application or transaction metrics.
- Define User Experience Checks. Synthetic testing of common user scenarios provides a holistic analysis of the health of services, enabling a clear answer to the question, "can my users conduct business right now?"
- Collect Business/Outcome Metrics. In order to fully understand the health of your critical services, FireScope can also monitor the key outcome metrics (e.g. new user registration, revenue generation, completed transactions) that are used to measure whether services are fully supporting the attainment of business objectives. These are also used in combination with User Experience Checks to identify which technology events are impacting the service.
- Configure Service Analysis, SLAs. Define your thresholds for service availability, performance.
- Create Users and User Groups. In addition to integration with Active Directory / LDAP, you can create as many users and user groups as you like.
- Create Dashboards and Reports. Create a dashboard in just three clicks with FireScope's dashboard design wizard, or create your own custom view using any of over 40 dashboard controls.